If you are not completely satisfied with your purchase, we are really sorry to hear that. Simply return the item to us in its original unused condition within 28 days of receipt.
We want you to be completely happy with your purchase and in the unlikely event of an issue, would be happy to chat with you . . and even re-make the item for you if it was felt necessary.
Returned items should be totally unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.